business faq’s

Customer FAQ's

I am interested in purchasing a product and receiving an airbrush. However, I don't have a Tan Tech yet. How do I find a tan technician in my area?

Right here on our website you can use our search field “find a tech” which will allow you to enter in your zip code to locate a tan tech in your area. Once you do so you can contact them by phone or access their website and register as a new customer so you can purchase products and schedule an airbrush tan.

I just enrolled. How can I start my certification? Do I train with another Tech?

You can do all of your certification on line. Once you have enrolled you will receive a detailed email from Endless Glow which will provide your Tech number, and instructions on how to get started as soon as possible. Watch the videos and complete the quizzes provided. After completing the quizzes with a passing score your certification will be complete.  We currently offer additional hands-on training by a certified instructor in Utah, Nevada and Idaho.  Endless Glow is recruiting and launching a new Instructor Certification program September 2012.  Become a certified instructor in your area and be the BEST of the BEST in the airbrush tanning industry.  This program is NOT available for Glow Techs at this time.

How many tans can I do with 1 gallon of solution, and how much money can I make with the service?

A gallon of our Signature Glow will perform 42+ tans. 42 is the minimum, depending on the clients and their desired end result, you could do up to 52 tans. If you perform 42 tans at $25 a tan that is $1050.00 per gallon of solution! The average cost for your per airbrush is between $3-5! Amazing right!
Click Here to see additional COST/PRICING/PROFIT details.

Do I need to order the equipment before becoming certified?

Our Kit is designed to give you what you need to start and execute a successful mobile/home business from the equipment, products, online certification, personalized website and online office to your Endless Glow business manual. Before you ever perform the service, it is highly recommended to watch the videos to get a good understanding of both the equipment and the service.

I am a new enrollee with Endless Glow and I am unable to locate the retail products I would like to order?

Once you complete your Endless Glow certification your status will be moved from “New Enrollee” to “Tan Tech” or “Glow Tech,” or “EG Professional”. You will then be able to purchase retail and professional products at wholesale that are available within that certification.

What is the return policy on product?

Endless Glow has a 30 day product guarantee policy, and 7 day replacement policy for items that are damaged when received. If you are not satisfied for any reason, you can return your order for a full refund (excluding shipping).

How long does it take to get certified, and how long will it take for my equipment to get to me once order is placed?

The online certification takes up to 5 hours, depending on your certification.  Our certification is detailed and we want you to be as confident as possible, so we have made the EGLS (Endless Glow Learning System) available to you for the life of your business.  This enables you to always have a place to visit to review and learn more.  Remember, you are learning a skill that will take practice! Orders will generally take 24 hours to process and 5-7 business days for shipping.

I am a new tech and have watched all of the videos, but still feel like I need some one-on-one training?

We offer additional one-on-one training in Salt Lake City, UT, Las Vegas, NV, Reno, NV, and Meridian ID. We also encourage you to reach out to your enroller, as well as the facebook tech chat.  To schedule hands on training with Endless Glow,please email your request to customersupport@endlessglow.com with your information and request.  Please include your name, address, and location desired.  We notify the Instructor and they will contact you to schedule a time. There is an additional training fee that will be charged. Remember, the online training is the BEST and easiest way to give the flawless service! Practice makes perfect!

Tech FAQ's

How do I update some of my personal information on my website?

You can update your information by logging in to your back office. Click the “profile” tab and click “edit” to change information.

Where can I order business cards and T-shirts?

You can order T-shirts and business cards from your back office. Just follow these steps: 1- Login to your back office 2- click the resource tab 3- click the Business card link 4- Click and purchase whatever personalized merchandise you are looking for.

What is the warranty for the equipment, and how do I get repairs? Is there any form of warranty on the equipment?

We have a 30 day manufacture warranty that covers 100% replacement on any factory issues. We also offer a year limited warranty that honors manufacturing issues. Things like dropping or misuse of your compressor would not be covered but can still be fixed by our repairs department. If you are within your 30 days we will issue you a return label for the shipping. Outside of the 30 days you will just need to ship your equipment along with a repair request form to the repairs department to be repaired.

Do we get a discount on products such as the tan extender, lotions, toothpaste, etc to sell to clients?

When you become certified with Endless Glow you are able to purchase products at wholesale and then turn around and sell them at retail. Clients can purchase the products from you or directly from YOUR website.  We do monthly specials on products so watch your email for details about specials!  Remember, you are only allowed to purchase items within your certification.

I placed an order, but haven't received it?

We strive to be fast and efficient with every order.  Orders take 24 hours for processing, and 5-7 business days for shipping.  You can request your tracking number by emailing customersupport@endlessglow.com or calling 866-525-4569.

Where can I find client information forms?

Go to www.Endlessglow.com, log in, and click resources.

What are the benefits of having a new tech sign up under me and purchasing the business kit?

If you log into your back office and click on the resource tab you can view the compensation plan summary. This will give you the information you are looking for on the benefits of building your team. You can also view all of informative videos in your back office such as the “fast start program” and “building your business. We are running an incredible cash incentive for selling business packages. $50 for a Airbrush Tanning Package, $75 for a Mobile LED package, and $100 for a Home LED Package. This incentive will run October – December 2012. “

Where can I find information on how to clean and maintain my equipment?

If you log in to the Endless Glow Learning system in your back office you will find what you are looking for. Section 3.1 has information and details on cleaning and maintaining your equipment. There are also instructions in your business kit binder that you can refer to as well.

How do I care for my solution?

Store solution in a cool, dark place.  Exposing your solution to air or light will may shorten the life of your solution.  The shelf life for solution is generally 12 months.  The solution has active ingredients that will begin to oxidize over time which will compromise the color.